Shipping Policy

Dr.Benade Herbal Pvt Ltd ships products to all major countries across the globe and nearly all the pin codes in India. All orders received up to 4:00 PM IST on a workday are usually processed the same day. Order received beyond 4:00 PM IST are shipped next working day. We do not process orders on Sundays & on national holidays.

Our standard delivery time is 2-5 days in India and 10-21 days for overseas orders. Delivery to remote locations may be delayed.

We ship orders through the most reputed logistics partners such as DHL, FedEx, Bluedart, Delhivery, XpressBees, EcomExpress, eKart and India Post for safe and timely delivery of the products.

You will receive a notification once the order has been processed from our warehouse and is ready for dispatch.

You can contact our customer support via phone : +91.888 888 0244 or email [email protected]

In case your shipping location is non-serviceable by our delivery partners, our customer care team will get in touch with you and make every possible effort to support you. In the unfortunate event where we are unable to ship the order, the amount paid for the order will be refunded in full.

In case of international orders, any customs or other local taxes and duties will have to be borne by the customer. The final amount paid on the website only covers product and shipping charges. Cash on delivery (COD) is not available for international orders outside India.

Tracking Packages

If you have a tracking or delivery number, you can track your package by clicking our delivery partner links provided in your shipment confirmation email. If you did not receive the email, please check your spam folder in case our email might have landed there. Tracking codes take up to 24-48 hours to get activated sometimes, so please wait until the shipper scans your package and updates it on their website.

Non-Availability of Client at Time of Delivery

Our delivery partners will attempt to deliver the order up to two times at your provided address after which it will be returned to our warehouse. Please make sure that you add your correct phone or mobile number and email id along with the complete shipping address while placing your order. This will improve effectiveness of the delivery process. In case of undelivered shipments due to incorrect or incomplete information or due to your non-availability at the time of delivery, the shipping partner will contact you to discuss next steps. If the order still cannot be delivered, it will be returned to our warehouse. In such a case, you may have to bear the return shipping charges.